Frequently Asked Questions

How do I place an order?

Please enter the dates you’re looking for into our web-site. The system will automatically let you know what, and how much of each item is available.

(the quote will be generated for one event - please don’t be concerned if the system makes you select a later return date - we will reach out regarding details!)

How far in advance should I place my order?

Because many of our items are in high demand with limited availability, you should place your order as soon as you have a good idea regarding your numbers. A 50% non-refundable deposit is required for all rentals taking place outside of Crescent Hill Acres (CHA) venue. If you have a wedding booked with CHA a $1,000 non refundable deposit is required to secure your items.

Do you require a deposit to hold my items?

A 50% non-refundable deposit is required for all rentals taking place outside of Crescent Hill Acres (CHA) venue. If your event or wedding is over one year out please reach out, we are happy to work with you on your deposit to hold your items. If you have a wedding booked with CHA, a 50% deposit or $1,000 (whichever is less) non-refundable deposit is required to secure your items.

When are final numbers required? Can I increase or decrease my numbers?

Final numbers are to be confirmed 14 days prior to your event. After your deposit has been received and more than 14 days prior to your event you are able to reduce your numbers by up to 15%. This helps prevent initial overbookings and keeps our available inventory accurate for other clients. You are of course welcome to add to your final numbers, subject to availability.

Do you offer delivery & pick up to clients who are not at Crescent Hill Acres?

Yes, please reach out to us for details (by submitting a quote or the contact us page). There are a lot of variables we need to take into consideration: venue/location, your dates, availability of your items, and the size of rental.

Do you offer set up and take down services for clients outside of Crescent Hill Acres?

Yes, please reach out to us for details. There are a lot of variables we need to take into consideration: venue/location, your dates, size of event, availability of your items, and of course availability of our staff.

Am I able to rent from you and pick up & drop off the items myself?

Yes, of course! We are located at Crescent Hill Acres so this can be done by scheduled appointment only. Please reach out and we can review your scheduling needs for your event.

What happens if something breaks during my rental period?

That’s unfortunate, and we understand accidents do happen! If an item you have rented is broken or misplaced you will be billed for the replacement cost of the item, one week following your event. If you locate a missing item during that time frame please return it and there will be no charge! We do offer a damage waiver for clients to consider when finalizing an order.