Privacy Policy.
Effective Date: March 29, 2025
1. Introduction
Lakeshore Rentals ("we," "us," or "our") is committed to protecting the privacy of our website visitors and rental customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian Anti-Spam Legislation (CASL), and other applicable Canadian privacy laws.
2. Information We Collect
We may collect the following types of personal information:
Website Visitors:
IP address
Browser type and version
Operating system
Pages visited on our website
Referring website
Date and time of visit
Rental Customers:
Name
Contact information (address, phone number, email address)
Payment information (credit card details, billing address)
Rental history
Information related to your rental
3. How We Collect Information
We collect personal information through the following means:
Directly from you: When you fill out an application, make a reservation request online, contact us with inquiries, or provide feedback.
Automatically: Through cookies and similar technologies when you visit our website.
Web-based Platform: We utilize a web-based software to run our back office inventory, reservations. The platform is Booqable and their privacy policy can be found HERE.
Processing Company: We utilize Stripe to process our integrated payments within our online rental system. Their privacy policy can be found HERE.
Third-party sources: Other organizations you have given permission to share you information with us, catering companies, decorators, venues, etc.
4. Use of Personal Information
We use your personal information for the following purposes:
Providing and improving rental services: Processing reservations, managing rentals, providing customer support, and enhancing our services.
Website administration: Analyzing website traffic, troubleshooting technical issues, and improving website functionality.
Marketing communications: With your consent, sending you promotional emails or other communications about our products and services.
Legal compliance: Complying with applicable Canadian laws and regulations as required within the Province of Ontario.
5. Disclosure of Personal Information
We may disclose your personal information to the following third parties:
Service providers: Companies that assist us with payment processing, data analytics, email marketing, and other essential functions.
Affiliates: Our related companies for the purpose of providing and improving services.
Legal authorities: When required by law or legal process.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
6. Consent
We will obtain your consent to collect, use, and disclose your personal information, except in limited circumstances where permitted or required by law. You may withdraw your consent at any time, subject to certain legal or contractual restrictions.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, technical, and administrative safeguards.
8. Access and Correction
You have the right to access and correct your personal information that we hold. You may also request that we delete your personal information, subject to certain exceptions.
9. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required or permitted by law.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: